Exchange & Return Policy - Heer Naari
At HeerNaari, your satisfaction means everything to us. We now offer both Returns & Exchanges to ensure a smooth and joyful shopping experience. A small reverse shipping fee of ₹180 will apply.
Return & Refund
Returns for Change of Mind
If you wish to return a saree because you do not like the design, fabric, colour, or overall appearance, the product can be returned subject to our return eligibility conditions.
In such cases, the refund will be processed through UPI, after deducting a ₹180 reverse shipping charge from the refundable amount.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, you will be eligible for a 100% refund. No reverse shipping charges will be deducted in such cases.
Important: For damaged or incorrect products, please contact us within 24 hours of delivery and provide clear photographs/videos of the product and packaging for verification.
(Refund will be processed only after the returned saree is received by us. The complete process may take 8–9 business days, depending on delivery timelines.)
Returns & Exchanges
You can request a return or exchange within 4 days of delivery.
• For returns, you will receive a credit note (valid for 3 months).
• For exchanges, the reverse shipping charge (₹180) will be borne by the customer.
What Qualifies for Return / Exchange
• Request is made within 4 days of delivery.
• Product is unused, unopened, and in original condition with all tags & invoice.
• No stains, damage, or missing embellishments.
Return / Exchange Not Accepted If
• Request is made after 4 days.
• Product is used, damaged, or without original packaging.
• Any free gift or promotional item is missing.
• Product was purchased using a credit note or from sale/clearance sections
How to Request Return / Exchange
WhatsApp us on +91 8780640368 within 4 days of delivery.
Share your Order ID, product details, and the reason for return/exchange.
Our team will respond within 24 hours and guide you through the pickup process.
Please note :- the complete exchange process may take approximately 10–15 business days, depending on your location, courier service availability, and transit time.
Damaged / Missing Product Policy
If you receive a damaged or incomplete product, inform us within 24 hours of delivery:
– Send a photo/video of the item on WhatsApp at +91 8780640368
– Our team will verify and arrange a replacement if damage is confirmed.
Note: Refunds are not offered for damaged products, only replacements or credit note.
Using HeerNaari Credit Note / Gift Card
• Valid for 3 months from issue date.
• Apply the code at checkout in the "Gift card or discount code" field.
• Need help? WhatsApp us at +91 8780640368 (Mon–Sat | 10 AM – 6 PM).
Order Cancellation
Orders cannot be cancelled once shipped.
Prepaid orders cancelled before shipping will receive a gift card (no bank refund).
Need Help?
WhatsApp: +91 8780640368
Email: support.heernaari@gmail.com
Response Time: Avg 3 Hours
