Exchange & Return Policy - Heer Naari
At HeerNaari, your satisfaction means everything to us. We now offer both Returns & Exchanges to ensure a smooth and joyful shopping experience. A small reverse shipping fee of ₹160 will apply.
Returns & Exchanges
You can request a return or exchange within 4 days of delivery.
• For returns, you will receive a credit note (valid for 3 months).
• For exchanges, the reverse shipping charge (₹160) will be borne by the customer.
What Qualifies for Return / Exchange
• Request is made within 4 days of delivery.
• Product is unused, unopened, and in original condition with all tags & invoice.
• No stains, damage, or missing embellishments.
Return / Exchange Not Accepted If
• Request is made after 4 days.
• Product is used, damaged, or without original packaging.
• Any free gift or promotional item is missing.
• Product was purchased using a credit note or from sale/clearance section.
How to Request Return / Exchange
WhatsApp us on +91 8780640368 within 4 days of delivery.
Share your Order ID, product details, and the reason for return/exchange.
Our team will respond within 24 hours and guide you through the pickup process.
Please note :- the complete exchange process may take approximately 10–15 business days, depending on your location, courier service availability, and transit time.
Damaged / Missing Product Policy
If you receive a damaged or incomplete product, inform us within 24 hours of delivery:
– Send a photo/video of the item on WhatsApp at +91 8780640368
– Our team will verify and arrange a replacement if damage is confirmed.
Note: Refunds are not offered for damaged products, only replacements or credit note.
Using HeerNaari Credit Note / Gift Card
• Valid for 3 months from issue date.
• Apply the code at checkout in the "Gift card or discount code" field.
• Need help? WhatsApp us at +91 8780640368 (Mon–Sat | 10 AM – 6 PM).
Order Cancellation
Orders cannot be cancelled once shipped.
Prepaid orders cancelled before shipping will receive a gift card (no bank refund).
Need Help?
WhatsApp: +91 8780640368
Email: support.heernaari@gmail.com
Response Time: Avg 3 Hours
